Masonic Hotel Terms & Conditions
We welcome you to the Masonic Hotel booking website and hope you enjoy your experience. You must read and agree to these terms and conditions as they will apply to your use of our website and any bookings you make with us using our online booking application. Masonic Hotel will accept your reservation subject to the following terms and conditions.
Masonic Hotel reserves the right to change, modify, add or remove sections of this website and these terms and conditions at any time without notice or liability. If you are a regular user of our online booking application we recommend that you check this website and these terms and conditions on a regular basis, as it is not the responsibility of Masonic Hotel to inform you of any changes and any future reservations you make will be made subject to the terms and conditions which apply at the time a booking is made.
Rugby World Cup Reservations 2011
Rugby World Cup reservations are subject to the following terms and conditions. These conditions supersede any contradictory conditions in this document.
Terms and Conditions for Reservations: September – October 2011
1. Reservations & Payment
1.1 All reservations are paid in full at the time of booking.
1.2 The guest is required to provide a valid credit card or cash deposit upon check-in at the hotel to cover any incidental charges.
1.3 A booking confirmation and copy of the terms and conditions will be sent to the email address provided.
1.4 Failure to comply with point 1.2 will result in the cancellation of any bookings held subject to cancellation clause 2.3 below.
2. Cancellations
2.1 Cancellations received prior to 30 days will forfeit the 25% non-refundable deposit paid at the time of reservation confirmation.
2.2 Cancellations received within 30 days of arrival will be charged 50% of the full booking, including accommodation and meals booked.
2.3 Any cancellations or no-shows within 48 hours of 2pm on the day of arrival will be charged 100% of all accommodation and meals booked.
Deposit / Payment Policy
100% of the total reservation amount will be charged to your credit card at the time of making the reservation on the online booking website. The final amount shown to you for payment will be shown in New Zealand Dollars and will be charged to your credit card at this amount shown or converted to your local currency by your credit card company. Masonic Hotel is not responsible for currency conversion and therefore any questions regarding currency conversion must be directed to your credit card company.
Cancellation Policy
Note: Earlybird Special terms and conditions require full payment up front with no cancellations accepted.
A cancellation charge may be imposed if you cancel all or part of your reservation at Masonic Hotel. Cancellations may be made by contacting us
by email or phone 06 8358689 . You must cancel your reservation no less than 1 working day (Monday - Friday 8am - 7pm New Zealand local time) prior to the day on which you are due to arrive to avoid a cancellation charge. The cancellation charge is the full amount of the first night’s accommodation you have booked for each room booked. You must contact Masonic Hotel to arrange a refund of the remainder of your prepayment should there be any other amount owing to you. It is not the responsibility of Masonic Hotel to contact you regarding any possible refunds. Masonic Hotel does not warrant or guarantee that all or any deposits or prepayments for goods or services that you may have ordered from any third party providers will be refunded, and will in no way be obligated to make up any shortfall. You must contact any third party providers and make your own arrangements with them.
Waitlist Policy
If your requested room is unavailable, you are given the option to 'Waitlist' the room. Waitlisted reservations are not guaranteed and are not charged. If the room(s) you have waitlisted become available before the check-in date, you may be contacted to see if you would like to complete your reservation. In this case, more guests may be contacted than there are rooms available and so reservations will be accepted on a 'first come, first served' basis.
Guarantee Policy
As 100% of the total reservation amount will be charged to your credit card at the time of reservation, this will act as the guarantee for your reservation. The guarantee ensures that your reservation will be held from 2pm on the day of arrival until 10am the following morning. If you have not arrived at the Hotel by 10am the following day then the total of your complete prepayment is non refundable. No refund for any unused accommodation will be given.
Relocations
Masonic Hotel retains the right to cancel or relocate any bookings without notice.
Promotional Conditions
Promotional Rate bookings have the following additional conditions. These conditions supersede any contradictory conditions in this document.
- NO refund is available in the event of the cancellation of the reservation
- Once confirmed, the reservation is NOT able to be changed
Tax Information
New Zealand Goods and Services Tax (GST) is included in all amounts shown and charged to your credit card. Masonic Hotel is required by New Zealand law to charge GST on all goods sold or used within New Zealand. The GST rate is 15%.
Reservation Limits
By using this website and paying for your reservation by credit card you represent and warrant that you are of sufficient age to use this site and create legal binding obligations for any liability incurred. You agree that you will be personally and financially responsible for the use of this website and for anyone you have supplied your login information to or who otherwise has access to or uses your login information.
Masonic Hotel has established a limit on the number of rooms that are able to be booked over the Internet on a single date via this website. This limit will be 3 rooms per booking date. Should you wish to reserve more than 3 rooms on any one date then you should contact the hotel directly on our contact phone numbers supplied.
All rooms are sold on a twin share basis. There will be extra charges applicable if the number of adults in the room exceeds two. Children stay for free provided they are under 12 years of age and are using existing bedding in the room. Unless otherwise stated charges are for accommodation only and all other charges (such as for food and beverages and other hotel services) will be paid at the completion of your stay.
Check In Policy
Check in is from 2pm New Zealand time on the day of arrival. You may attempt to check in prior to 2pm, but we do not guarantee that your room will be available for your use prior to this time.
You will be required to provide either a credit card imprint at the time of check in as security for any extra charges you may incur while at the hotel. If you do not have a credit card available at check in then you will be required to provide cash deposit of $200 New Zealand dollars. There are no exceptions to this policy.
Check Out Policy
Check out is 10am New Zealand time on the day of departure. Requests may be made at the time of check in for an extension to this time and will be considered on a case-by-case basis. The hotels decision on any extension of check out time is final. Extra charges may apply for any extension to check out time at the discretion of the hotel.
Any unused cash deposit will be refunded to the user at check out. You may request your credit card imprint back from the hotel at the time of check-out, otherwise it will be disposed of in a secure manner by the hotel at the time of check out.
User Information
By using this website you consent to be added to Masonic Hotel business records, and will from time to time receive emails, newsletters and offers of Specials and Packages available at Masonic Hotel. You may request your name be removed from these records by contacting Reservations Office directly on our
contact numbers supplied or by applying in writing to our postal address. This will stop Sales and Marketing information being sent to you. Masonic Hotel will not sell or distribute any of these records to any third party, other than when you order goods or services from a third party provider.
Other Terms
The terms, conditions and requirements in the following policies which are to be found on the Masonic Hotel website shall form part of these terms and conditions as if they had been set out here in full. Those policies are:
- Masonic Hotel’s Web Policy
- Masonic Hotel’s Privacy Policy
Errors and Omissions
Any reservation made on the Masonic Hotel online booking website is made at your own risk. As you are entering information directly into the Hotel reservations system, all information entered by you will be assumed to be correct and final. Any errors or omissions will be the responsibility of the person entering any information into our online system. Masonic Hotel will not be held responsible nor will Masonic Hotel accept any financial liability for any errors or omissions in the information provided.
Disclaimers, Liability Policy and Damage
The use of this website is at your own risk. Masonic Hotel does not warrant that the website will operate error-free or that this web site and its server are free of computer viruses or other harmful material. If you use this website and your equipment is in need of servicing or replacement or if you loose data or experience any problems, Masonic Hotel will accept no responsibility or liability for any damage, losses and costs you may suffer or incur in any circumstances.
In no event or circumstances shall Masonic Hotel be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, software products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even though Masonic Hotel, its affiliates and or any of their suppliers have been advised of the possibility of damages.
Masonic Hotel, to the fullest extent permitted by law, makes no representations or warranties, either express or implied, in relation to:
- the use of any information, software or software products or goods and/or services contained or referred to in this website
- any goods and/or services offered or provided by any third party provider
- the type, quality or standard of any goods and/or services offered or provided by Masonic Hotel or by any third party provider or whether they are or could be fit or used for any purpose (even if that purpose has been made known)
- Masonic Hotel, to the fullest extent permitted by law, expressly disclaims and excludes any and all liability to anyone using this website, making any reservation on this website or ordering any goods and/or services using this website. Without limiting the foregoing in any way, this exclusion of liability extends to any economic and consequential losses, any damages and costs, all claims involving personal injury and/or death and all loss, damage or destruction of property
- If you acquire the goods or services provided by Masonic Hotel for the purposes of business, the provisions of the New Zealand Consumer Guarantees Act 1993 do not apply to the provision of those goods or services
- In relation to any goods or services offered by or ordered from third party providers, you should check with the relevant third party provider to see whether any warranties are given and whether any exclusions or limitations apply. Masonic Hotel does not act for or represent any third party providers and does not accept any liability in relation to any third party providers or for the goods and/or services that they offer or provide, including (but not by way of limitation) for any acts or omissions of third party providers or for any representations or misrepresentations made by them. You should contact any third party providers direct to request any information or details you may require
Jurisdiction
This Masonic Hotel website and various component parts, including these Booking Terms and Conditions are governed exclusively by the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the Courts of New Zealand.
Contact Details
Art Deco Masonic Limited
P.O. Box 826
Napier 4140
New Zealand
Reservations
Phone +64 6 835 8689
Toll Free 0800 MASONIC (0800 6276642) – within New Zealand only
Definitions and Interpretation
The terms used in these Terms and Conditions and in the Masonic Hotel Web Policy and the Masonic Hotel’s Privacy Policy have the following meanings:
"Masonic Hotel" means Art Deco Masonic Limited and its subsidiary companies.
"terms and conditions" means the terms and conditions which appear on the website of Masonic Hotel at the time you make a reservation or booking using our website.
"third party providers" and "providers" means any person or entity, other than Masonic Hotel Group, which offers goods or services on this website of Masonic Hotel.
"we" and "our" and "us" means Masonic Hotel.
"website" means this website of Masonic Hotel, unless the reference is to the website or a linked website of a third party provider.
"you" and "your" means you, the person or entity who uses this website of Masonic Hotel.
In these terms and conditions:
- words importing a singular number only include a plural number and vice versa;
- words importing a gender include the other gender.
Masonic Hotel reserves the right to change these Booking Terms and Conditions at any time and without notice. Any future reservations you may make will be made subject to the terms and conditions which apply at the time a booking is made and you are advised to read all the terms and conditions carefully on each occasion you wish to make a reservation and prior to making the reservation.
